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Frequently Asked Questions
Do you have any questions? We are here to help you navigate your way through the rewards programme.
If you can’t find what you’re looking for, don’t hesitate to reach out to our dedicated support team.
Membership
Who can become members?
To be eligible for the Bayer Rewards Pilot project farmers need to purchase a minimum of six million rands of DEKALB® seed by 30 April 2024.
How do I join Bayer Rewards?
Simply register on the Bayer Rewards platform from 1 May 2024, upload your DEKALB® seed invoice, and once processed, meeting the minimum criteria of R6 million in seed by 30 April 2024, your registration will be approved. Start earning points by completing the registration form here.
What does it cost to join Bayer Rewards?
Registration to the Bayer Rewards programme is free. It’s our way of saying thank you for choosing Bayer.
Where do I find the terms and conditions?
Click here to view the terms and conditions.
Why should I join the Bayer rewards Pilot Programme, what’s in it for me?
We aim to reward loyal farmers for choosing Bayer. Earn points on both seed and nominated crop protection products, redeemable at selected partners focused on agricultural services and products. Convert points into vouchers for tailored deals with our partners.
Gain access to all maize resources on one platform and access to exclusive events.
Is it easy to earn points and is it a lot of admin?
We’ve designed the programme for simplicity. Log in, upload your invoice/s, fill in a few fields, and you’re done.
Account
I’ve forgotten my login details and/or my password. Who do I contact?
In the event where you have forgotten your login details or password, you can to have a password reset link sent to you. Alternatively you can contact our support team here.
May I have more than one account?
Each qualifying farmer should have one account linked to their registered VAT number. Points will be awarded and allocated based on the invoices that farmers submit containing the corresponding VAT number.
Is it safe to give out my personal information?
Absolutely! We prioritise data security, handling your personal and farm-related information with the utmost care and compliance with data protection regulations.
What do I do if I suspect that someone has accessed my account?
We are committed to ensuring that your data is safe and secure.
If you suspect someone has accessed your account, please contact our support team immediately. Click here
Points
How do I earn points?
Follow these easy steps to earn points:
- Register on the Bayer rewards programme.
- Purchase R6 million DEKALB® seed by 30 April 2024.
- Submit DEKALB® seed invoices from 1 January – 31 December 2024 and earn points.
- Submit crop protection invoices containing qualifying Bayer products from 1 January 2024 – 31 December 2024 and earn points.
Will I earn points on all invoices?
Seed invoices containing DEKALB® seed will earn points from the first bag purchased between 1 January 2024 – 31 December 2024.
Crop protection invoices with qualifying Bayer products will earn points from 1 January 2024 – 31 December 2024. All distributor invoices containing qualifying Bayer crop protection products will be eligible to earn points.
What is the difference between pending points and available points?
Once you have submitted your seed and or crop protection invoices your points will automatically display as pending points. Pending points will be converted to available points after the validation process is complete, indicating points ready for immediate use.
What is a point worth?
One Bayer rewards point = R0.50
How do I check my points balance?
Visit the Rewards Points Balance page or click here to view your rewards points balance.
What if I don’t see earned points on my balance?
If your points are not visible, your submission might be under review. Once approved, pending points will reflect as available points. For any queries, get in touch with our team. Click here
What if I do not agree with my points balance statement or have queries?
If you have queries regarding your points balance statement, please contact our support team. Click here
Can I transfer my points to another person?
Bayer reward points cannot be transferred, sold, issued, exchanged, bartered, or redeemed for cash. They can only be utilized or expended through the spend channels specified on the Bayer Reward platform.
When do my points expire?
Bayer Rewards points for the pilot programme will expire on 31 July 2025.
Vouchers
How do I buy a voucher to spend my points in store?
Once pending points are converted to available points, visit the Rewards Catalogue page, choose a reward, and convert your points into a voucher for use at trusted partners. An email with voucher instructions will be sent upon purchase.
How do I receive my vouchers?
Upon selecting a reward from the catalogue, you’ll receive an email with a voucher and clear instructions for redemption.
There was a problem paying with or using a voucher at a partner, who do I contact?
Contact our support team here for any voucher payment or usage issues. Click here
Does a voucher expire?
Can I get cash back with my points or get cash instead of a voucher?
Points cannot be converted into cash and can only be used to redeem rewards at selected partners in the Rewards Catalogue
Can I convert an unused voucher back into points?
Vouchers cannot be returned if Bayer has been invoiced or if the service has been delivered or partly delivered. Costs associated with this remain the responsibility of the external service provider.
For any support queries, please contact Raynard de Wet at +27 60 976 7473
Still need some help?
Send us a message
For any other questions, please write us at raynard.dewet@bayer.com or call us on +27 60 976 7473